Have an accident? Lose a crystal? Ship BOTH GlitterFlops and copy of receipt to GlitterFlops to PO Box 265 Whitesboro, Texas 76273. Free warranty work for the first  6 months in effect 6 months from purchase date.  After 6 months, there is a $15 fee per pair of GlitterFlops. Please ship your product to PO Box 265 Whitesboro, Texas 76273 with a check for $15 per pair included in warranty claim made out to Thomas & King.  For any questions or concerns, email info@glitterflops.com or call 903 819-3770.